Privacy policy
Privacy Policy
Last updated: 4 November 2025
1. Introduction
This website and online store (the “Services”) are owned and operated by ACF Global FZE LLC, a company incorporated in the Ajman Free Zone, United Arab Emirates (“ACF Global”, “we”, “our”, or “us”). ACF Global is the data controller of your personal information.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, subscribe to our content, or opt in to SMS or email communications.
By using our Services, you agree to the practices described here.
2. Corporate Structure
For transparency to customers, banks, and partners:
- ACF Global FZE LLC is the sole contracting party and data controller for all sales, subscriptions, and transactions worldwide.
- The following entities act only as agents and service providers under consignment arrangements. They do not sell in their own name:
- Art Canvas Factory (Pty) Ltd (South Africa) – manufacturing and South African distribution support
- ACF Canvasses Ltd (United Kingdom) – UK/EU distribution and customer support
- ACF Canvas LLC (United States) – U.S. distribution and customer support
All invoices, payments, and customer contracts are entered into with ACF Global FZE LLC. Affiliates assist with local fulfilment, warehousing, and support but operate under ACF Global’s control.
3. Personal Information We Collect
We may collect the following information, depending on how you interact with our Services:
- Contact details – name, billing/shipping addresses, phone number, and email address
- Payment information – transaction details, order confirmations (processed securely by Shopify or third-party payment providers)
- Account details – login credentials, preferences, and profile settings
- Order & transaction history – items viewed, added to cart, purchased, or returned
- Communications – messages, emails, or support tickets sent to us
- Device & usage data – IP address, browser type, device ID, cookies, and analytics information
4. How We Collect Information
We collect personal information:
- Directly from you when you use our Services or communicate with us
- Automatically through cookies, analytics, and similar technologies
- From our technology providers (e.g., Shopify, Payoneer, Google Analytics)
- From affiliated entities (PTY, LTD, LLC) acting as ACF Global’s service providers
5. How We Use Personal Information
We use your information to:
- Process orders and payments and provide products and services
- Communicate with you about your orders, account, and updates
- Send marketing communications (where consent is given)
- Improve our website and user experience through analytics
- Detect and prevent fraud or unauthorized activity
- Comply with applicable laws and tax/regulatory obligations
6. SMS and Mobile Communications
By providing your mobile number and opting in to SMS messages, you consent to receive text messages from ACF Global FZE LLC for order updates, account notifications, and marketing promotions.
- Message and data rates may apply.
- You may opt out at any time by replying STOP to any text message or contacting us at admin@acfcanvasses.com.
- We do not share, sell, rent, or disclose your mobile opt-in data, consent, or phone number information with any third parties for their marketing or promotional purposes.
- Your mobile information is used solely to deliver messages that you have requested or consented to receive.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Enable website functionality (e.g., shopping cart, checkout)
- Measure site traffic and performance
- Deliver personalized content and advertising
You can manage or disable cookies in your browser settings, but doing so may affect the functionality of our Services.
For more information, review Shopify’s cookie practices here: https://www.shopify.com/legal/cookies.
8. How We Share Information
We may share your information only when necessary to operate our business:
- With Shopify, which powers our online store
- With payment processors and banks, for secure payment processing
- With shipping and logistics partners, to deliver your orders
- With marketing and analytics platforms, under their own privacy terms
- With our affiliated entities (PTY, LTD, LLC) strictly in their role as agents and service providers
- With government or law enforcement, when legally required
We never sell your personal information.
9. Relationship with Shopify
Our Services are hosted by Shopify. Information submitted through the Services may be processed by Shopify and its sub-processors worldwide.
Shopify’s privacy policy is available here: https://www.shopify.com/legal/privacy.
10. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. When data is transferred from the UK/EU, we rely on Standard Contractual Clauses or equivalent safeguards to ensure compliance.
11. Your Rights
Depending on your country of residence, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing
- Withdraw consent to marketing or SMS communications
- Request data portability
- File a complaint with your local data authority (ICO in the UK, EDPB in the EU, POPIA in South Africa, FTC/state AG in the U.S., etc.)
We respect all valid privacy rights requests.
12. Data Retention
We retain personal information as long as necessary to:
- Provide Services and support your account
- Fulfil legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
13. Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
14. Security
We use industry-standard technical and organizational measures to secure your information, but no system is entirely immune to unauthorized access.
15. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our Services after changes indicates acceptance.
16. Contact Us
Data Controller & Contracting Party:
ACF Global FZE LLC
Ajman NuVentures Centre, Ajman Free Zone
United Arab Emirates
Email: admin@acfcanvasses.com
Regional Support (acting only as agents of ACF Global):
- United Kingdom/EU: ACF Canvasses Ltd, London
- South Africa: Art Canvas Factory (Pty) Ltd, Johannesburg
- United States: ACF Canvas LLC, South Carolina