Refund policy

Last updated: 25 September 2026

1. Who We Are

This website is owned and operated by ACF Global FZE LLC, Ajman Free Zone, United Arab Emirates (“ACF Global”).

For customer convenience, returns are handled regionally by our affiliated agents:

  • South Africa: Art Canvas Factory (Pty) Ltd

  • United Kingdom & EU: ACF Canvasses Ltd

  • United States: ACF Canvas LLC

All refunds are issued by ACF Global FZE LLC through Shopify Payments, Payoneer, or other approved processors.

2. Return Eligibility

You may return unused, unopened items in their original condition within 14 days of receipt.

Damaged, faulty or incorrect items: please open and check your order on delivery. Send us photos of any damage or error within 12 hours of delivery. Our couriers require this to process a claim.

Custom orders, used items, or products damaged by customers are not eligible for return.

3. Regional Returns Process

  • South Africa: Customers must contact Art Canvas Factory (Pty) Ltd for return instructions. Returns are processed through our Johannesburg facility.

  • United Kingdom & EU: Customers must contact ACF Canvasses Ltd. Returns are processed through our UK distribution facility.

  • United States: Customers must contact ACF Canvas LLC. Returns are processed through our US 3PL facility.

Once your return is approved, you’ll be given the correct local return address.

4. Refunds

  • Faulty, damaged, or incorrect items: we'll first offer a replacement. Where a replacement isn't possible, we refund to your original payment method.
  • Change-of-mind cancellations (UK/EU): if you cancel within 14 days of receipt under your statutory right, we refund to your original payment method.
  • All other approved returns: refunds are issued as store credit, usable toward any future purchase and tied to the email used at checkout. Store credit does not expire.
  • Return postage: if the item we sent was correct, the customer pays the return postage. For faulty, damaged or incorrectly shipped items, we pay the return postage.
  • Your statutory consumer rights are not affected by this policy.
  • Shipping costs are non-refundable unless the product was faulty or incorrectly shipped.

5. Exchanges

Exchanges are available for defective or damaged items. Replacement stock will be shipped from your nearest distribution center (SA, UK, or US).

6. Contact for Returns